Shipping policy

Important Information

Order cut-off time: 10:00 PM (ET)
Order processing time: 1–3 business days, Monday–Saturday
Standard shipping time: 5–7 business days, Monday–Friday
Estimated total delivery time: 6–10 business days
Free delivery: Free shipping is available on all orders within the United States.

We currently ship within the United States only. Orders are shipped through trusted courier partners.

Shipping Process

Once your order has been placed, you will receive an order confirmation email. Orders are usually processed within 1–3 business days, Monday through Saturday.

After your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.

For standard items, the estimated shipping time is approximately 5–7 business days, Monday through Friday. The estimated total delivery time is usually 6–10 business days, depending on processing time and carrier availability.

For selected custom-made style or print-style items, please allow an additional 4–5 business days for production before your order is shipped.

Possible Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors outside our control, including carrier delays, high order volume, weather conditions, holidays, or operational disruptions.

If your parcel has not arrived within the estimated delivery window, please allow an additional 3 business days, Monday through Friday. If your order still has not arrived after this period, please contact us at support@emilianewyork.com so we can investigate further.

If your order is confirmed lost in transit, we will offer you a free replacement or a full refund.

Cancellations

If you need to cancel your order, please contact us at support@emilianewyork.com as soon as possible.

Orders may only be cancelled within 1 hour after the order has been placed. After this 1-hour cancellation window has passed, your order may already have entered processing and cancellation may no longer be possible.

If the order has already been dispatched, cancellation is no longer possible. Once the order has been delivered, any eligible return request will be handled in accordance with our Return Policy.

Damaged or Incorrect Items

If your order arrives damaged or does not match what you ordered, please email us at support@emilianewyork.com immediately and include clear photos of the issue, the packaging, and your order number.

Once verified, we will offer you a free replacement or a full refund, and Emelia New York will cover any associated return shipping costs. For full details, please see our Return Policy.

Contact

For any questions regarding your order or shipment, please contact us at:

Email: support@emilianewyork.com

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (ET)
Saturday & Sunday: 10:00 AM – 3:00 PM (ET)

Emelia New York
Meidoornlaan 5
5953 KG Reuver
The Netherlands